Replacement devices come with 12-month post-claim support. If this is a malfunction on a different phone than the one you intend to replace, call 800-584-3666. An expert will help you. If the device has accidental damage caused during use, has been lost or stolen, or it has been more than 12 months, you can still replace your device, but you’ll need to start a claim.
For basic information about documentation and affidavits, visit www.phoneclaim.com/sprint. You can also download and find information about how to complete and upload your affidavit. Don’t worry, it’s pretty easy. Please keep in mind that the affidavit must be printed, completed, and signed by hand, then uploaded. Before you start, you’ll need an acceptable form of ID from the list below:
US or foreign passport
Military ID (active or retired)
State- or federal-issued ID Card
Matricula Consular ID